To terminate the malware/grayware/spyware process:

1. Scan your computer with your Trend Micro product and take note of the name of the malware/grayware/spyware detected.
2. Open Windows Task Manager.
   • For Windows 98 and ME users, press
   CTRL+ALT+DELETE
   • For Windows NT, 2000, XP, and Server 2003 users, press
   CTRL+SHIFT+ESC, then click the Processes tab.
3. In the list of running programs, locate a malware/grayware/spyware file detected earlier.
4. Select the detected files, then press either the End Task or the End Process button, depending on the version of Windows you are using.
5. Do the same for the remaining detected malware/grayware/spyware files in the list of running programs.
6. To check if the malware/grayware/spyware process has been terminated, close Task Manager, and then open it again.
7. Close Task Manager.

To delete the registry value this malware/grayware/spyware created:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Security Center
3. In the right panel, locate and delete the entry:
   AntiVirusDisableNotify = "1"
4. Again In the right panel, locate and delete the entry:
   AntiVirusOverride = "1"
5. Again In the right panel, locate and delete the entry:
   FirewallDisableNotify = "1"
6. Again In the right panel, locate and delete the entry:
   FirewallOverride = "1"
7. Again In the right panel, locate and delete the entry:
   UacDisableNotify = "1"
8. Again In the right panel, locate and delete the entry:
   UpdatesDisableNotify = "1"
9. Again In the right panel, locate and delete the entry:
   AntiVirusDisableNotify = "1"
10. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Security Center>Svc
11. In the right panel, locate and delete the entry:
    AntiVirusOverride = "1"
12. Again In the right panel, locate and delete the entry:
    FirewallDisableNotify = "1"
13. Again In the right panel, locate and delete the entry:
    FirewallOverride = "1"
14. Again In the right panel, locate and delete the entry:
    UacDisableNotify = "1"
15. Again In the right panel, locate and delete the entry:
    UpdatesDisableNotify = "1"
16. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>policies>system
17. In the right panel, locate and delete the entry:
    EnableLUA = "0"
18. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet> Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile
19. In the right panel, locate and delete the entry:
    EnableFirewall = "0"
20. Again In the right panel, locate and delete the entry:
    DoNotAllowExceptions = "0"
21. Again In the right panel, locate and delete the entry:
    DisableNotifications = "1"
22. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet> Services>SharedAccess>Parameters>FirewallPolicy>StandardProfile>AuthorizedApplications>List
23. In the right panel, locate and delete the entry:
    {malware path and file name} = "{malware path and file name}:*:Enabled:ipsec"
24. In the left panel, double-click the following:
    HKEY_LOCAL_MACHINE>System>CurrentControlSet>Services>amsint32
25. In the right panel, locate and delete the entry:
    Type = "1"
26. Again In the right panel, locate and delete the entry:
    Start = "3"
27. Again In the right panel, locate and delete the entry:
    ErrorControl = "1"
28. Again In the right panel, locate and delete the entry:
    ImagePath = "\??\%System%\drivers\{random file name}.sys"
29. Again In the right panel, locate and delete the entry:
    DisplayName = "amsint32"
30. Close Registry Editor.

To delete the registry key this malware/grayware/spyware created:

1. Restart your computer in Safe Mode. For instructions on how to do this, you may refer to this page. If the preceding step requires you to restart in safe mode, you may proceed to #2.
2. Open Registry Editor. To do this, click Start>Run, type REGEDIT in the text box provided, then press Enter
3. In the left panel of the Registry Editor window, double-click the following:
   HKEY_CURRENT_USER>Software
4. Still in the left panel, locate and delete the key:
   {random characters}
5. Close Registry Editor.

To restore the registry value this malware/grayware/spyware modified:

1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, double-click the following:
   HKEY_CURRENT_USER>Software>Microsoft>Windows>CurrentVersion>Explorer>Advanced
3. In the right panel, locate the registry value:
   Hidden = "2"
4. Right-click on the value name and choose Modify. Change the value data of this entry to:
   Hidden = "1"
5. Close Registry Editor.

To identify and delete AUTORUN.INF files created:

1. Right-click the Start button then choose Search... or Find..., depending on the version of Windows you are running.
2. In the Named input box, type:
   AUTORUN.INF
3. In the Look in: drop-down list, select a drive, then press Enter.
4. Select the file, then open using Notepad.
5. Check if the following lines are present in the file:
   [AutoRun];
   {garbage characters}
   shELl\EXplOrE\cOmMand= {random file name}.exe;
   {garbage characters}
   sheLL\OPen\cOMMaND= {random file name}.exe;
   {garbage characters}
   shEll\open\DefAuLt=1;
   {garbage characters}
   OPen= {random file name}.exe;
   {garbage characters}
   shelL\aUToPLAy\command = {random file name}.exe
6. If the lines are present, delete the file.
7. Repeat steps 3 to 6 for the remaining AUTORUN.INF files in other remaining removable drives.
8. Close Search Results.