Solution:
AUTOMATIC REMOVAL INSTRUCTIONS
To automatically remove this malware from your system, please use Trend Micro Damage Cleanup Template / Engine.
MANUAL REMOVAL INSTRUCTIONS
Identifying the Malware Program
To remove this malware, first identify the malware program.
- Scan your system with your Trend Micro antivirus product.
- NOTE all files detected as BKDR_AGOBOT.G.
Trend Micro customers need to download the latest pattern file before scanning their system. Other users can use Housecall, Trend Micros free online virus scanner.
Terminating the Malware Program
This procedure terminates the running malware process. You will need the name(s) of the file(s) detected earlier.
- Open Windows Task Manager.
On Windows 95, 98, and ME, press
CTRL+ALT+DELETE
On Windows NT, 2000, and XP, press
CTRL+SHIFT+ESC, then click the Processes tab.
- In the list of running programs, locate the malware file(s) detected earlier.
- Select one of the detected files, then press either the End Task or the End Process button, depending on the version of Windows on your system.
- Do the same for all detected malware files in the list of running processes.
- To check if the malware process has been terminated, close Task Manager, and then open it again.
- Close Task Manager.
Removing Autostart Entries from the Registry
Removing autostart entries from the registry prevents the malware from executing at startup.
- Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
- In the left panel, double-click the following:
HKEY_LOCAL_MACHINE>Software>Microsoft>
Windows>CurrentVersion>Run
- In the right panel, locate and delete the entry:
Reg Service = NT32.exe
- In the left panel, double-click the following:
HKEY_LOCAL_MACHINE>Software>Microsoft>
Windows>CurrentVersion>Runservices
- In the right panel, locate and delete the entry:
Reg Service = NT32.exe
- Close Registry Editor.
NOTE: If you were
not able to terminate the malware process as described in the previous procedure, restart your system in safe mode.
Cleaning the Windows HOSTS file
This worm adds loopback addresses in your HOSTS file to prevent access to certain antivirus Web sites.
-
Using Notepad, edit the file hosts located in the %System%\drivers\etc folder.
-
Remove lines that contain the following sites:
avp.com
ca.com
customer.symantec.com
dispatch.mcafee.com
download.mcafee.com
f-secure.com
kaspersky.com
liveupdate.symantec.com
liveupdate.symantecliveupdate.com
mast.mcafee.com
mcafee.com
my-etrust.com
nai.com
networkassociates.com
rads.mcafee.com
secure.nai.com
securityresponse.symantec.com
sophos.com
symantec.com
trendmicro.com
update.symantec.com
updates.symantec.com
us.mcafee.com
viruslist.com
www.avp.com
www.ca.com
www.f-secure.com
www.kaspersky.com
www.mcafee.com
www.my-etrust.com
www.nai.com
www.networkassociates.com
www.sophos.com
www.trendmicro.com
www.viruslist.com
www.symantec.com
- Save the HOSTS file and close Notepad.
Additional Windows ME/XP Cleaning Instructions
Users running Windows ME and XP must disable System Restore to allow full scanning of infected systems.
Users running other Windows versions can proceed with the succeeding procedure sets.
Running Trend Micro Antivirus
Scan your system with Trend Micro antivirus and delete all files detected as BKDR_AGOBOT.G. To do this, Trend Micro customers must download the latest pattern file and scan their system. Other Internet users can use HouseCall, Trend Micros free online virus scanner.
Applying Patches
This malware exploits known vulnerabilities on certain platforms. Download and install the critical patches from the following links:
Trend Micro offers best-of-breed antivirus and content-security solutions for your
corporate network,
small and medium business,
mobile device
or home PC.